DEMACLENKO's E-CAT: more than an on-line shop
DEMACLENKO’s electronic spare part catalogue E-CAT provides support for the daily work of snow operation managers with web shop, exploded views and data sheets. Customers appreciate the versatility of the unique tool, which is far more than a mere web shop for spare parts.
DEMACLENKO’s electronic on-line catalogue E-CAT has been around for a year and is already very popular. “At the core of E-CAT are detailed exploded views, which can nevertheless be grasped at a glance, allowing snow operation managers to find and order the right spare part”, Stephan Hafner, head of DEMACLENKO’s customer service explains. But E-CAT is much more than a mere web shop for spare parts. It is also possible to download product data sheets and instruction manuals for operations and maintenance. “For example, if a customer clicks on a control cabinet, he immediately is delivered the circuit diagram as well as the installation instructions for the respective components”, Hafner explains.
Express deliveries possible
“The ordering process is itself as simple as you can imagine: put the articles you want into the shopping cart, fill out the form and send it off. We take care of the rest – professionally, reliably and fast”, Hafner added. As a rule, the parts arrive at the customer’s in one to three days, but express deliveries within one day are also possible. “What is more, customers can request non-binding quotes. We answer quickly, comprehensively and with concrete prices”, the head of customer services at DEMACLENKO emphasizes.
Access and registration
Customers are given free access to the portal via their customer account, which can be created on >>here.
That's what the customers say:
Yannick Minnig, snow operation manager at Aletsch Bahnen AG, Bettmeralp
“I use DEMACLENKO’s E-CAT not just to order spare parts but also to get information about the design of the snowmakers. The exploded views allow me to grasp the functions of the individual components quickly and to order the correct spare part. In addition to that, I don’t have to deal with paperwork, because all the data sheets can be consulted online. I can only recommend E-CAT!”
Marco Brunner, snow operation manager, Bergbahnen Flumserberg AG:
“E-CAT is a great tool that I have been using regularly for more than a year. I have already placed more than 40 orders – and all of them went quickly and without complications. Furthermore, I often look at it to disassemble the machines correctly. When I place big orders, I also have DEMACLENKO make me a special offer. The questions I send are answered immediately and as a rule we are delivered the spare parts the following day!”
Stefan Walser, snow operation manager, Lenzerheide Bergbahnen AG:
“All my experiences with DEMACLENKO’s E-CAT have been good. “The catalogue is clearly presented and detailed. It just gets better and better and more comprehensive. They even took on my own suggestions very rapidly. What I like the most is to go straight to the exploded view of the snowmaker and then directly to the spare parts we need. That’s why I’ve already placed 20 orders since the beginning of the season!”